Premium Fragrance Oils

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P&J Customer Service

 

Contact Us

Use our Contact Form to ask us any question you may have or leave us a comment. From order status to product questions, our highly trained staff members will review your question or comment and get back to you promptly.

 

Order Information

You will receive an order confirmation email after placing an order on pandjtrading.com  If you have not received your order confirmation, check your SPAM filters and folders in your email client. Once your order ships, you will receive an email with tracking information. Use our Contact Form for any questions regarding your order. Make sure to use the appropriate Order Subject and include your Order Number when submitting your question.

 

Returns

 If, for any reason, you would like to return your purchase please use our Contact Form to notify us. Make sure to use the "Return Purchase" Subject and include your Order Number when submitting your request. We will respond promptly with return instructions.

 

Payment

 We currently only accept PayPal as a form of payment.  If you wish to purchase with a credit card, this can be done via PayPal once you have created an account.

 

Shipping Information

 We use USPS (United States Postal Service) for all shipments.  At the time of order, please let us know if you live in a rural area and do not have access to a PO Box so we might arrange an alternate shipping service.

 Regretfully, we cannot ship internationally via our Website.  For all international orders, please visit our shop on Amazon.com

Shipping Rates

USA · Standard Shipping · (3 - 5 business days)
Order Subtotal Shipping Rate
$0.00 to $8.00 $2.95
$8.01 to $18.00 $4.99
$18.01 to $40.00 $6.99
$40.01 to $60.00 $8.99
$60.01 to $80.00 $9.99
$80.01 to $100.00 $13.99
$100.01 to $200.00 $19.95
$200.01 to $300.00 $25.95
$300.01 to $400.00 $31.95
$400.01 to $500.00 $37.95
$500.01 to Up $45.00

 

Canada · Standard Shipping · (6 - 15 business days)
Order Subtotal Shipping Rate
$0.00 to $12.00 $6.95
$12.01 to $30.00 $9.95
$30.01 to $50.00 $12.95
$50.01 to $75.00 $16.95
$75.01 to $100.00 $20.00
$100.01 to Up $25.00